90 Days with Our “Toned or Refunded” Guarantee

We truly believe in our products, and we want to give you the time to see what they can do for you.

Building a routine and sticking with it takes time. That’s why LipoShorts gives you 90 days to use the shorts regularly and evaluate your results for yourself.

The routine is simple: at least 3 sessions per week, 15 minutes per session, following the product instructions.

If, after 90 days of regular use, you haven’t noticed any improvement, email info@lipotek.com. We’ll guide you through returning the product and receiving a refund of the price you actually paid for it.

No photos of your results, no videos, and no session logs. Returns that meet the conditions of our “Toned or Refunded” guarantee are not subject to handling or restocking fees.

You must return the product to receive a refund. You’ll find the return process and shipping costs in the “How to Return Your Product” section below.

1. Purchases Covered by This Policy

This policy applies to purchases made directly from lipotek.com.

The “Toned or Refunded” guarantee covers LipoShorts and bundles that include LipoShorts and are expressly sold with this guarantee. Other products are subject to the terms stated in their respective offers and any rights provided by law.

Regular use means at least 3 sessions per week, 15 minutes per session, throughout the 90-day trial period, following the instructions and warnings for the model you purchased.

Daily use is not required. Do not exceed the frequency, duration, or intensity limits stated in the product instructions.

2. When to Request a “Toned or Refunded” Refund

The trial period lasts 90 calendar days, beginning the day after your LipoShorts are delivered.

If you have used the product regularly throughout this period and have not noticed any improvement, you may request a refund after completing the 90 days by emailing info@lipotek.com.

In your email, simply confirm that you followed the stated routine and did not notice any improvement. Your assessment of the results is personal: we do not require photos, videos, measurements, logs, or other proof of your results.

If you contact us before completing the 90 days to report a lack of improvement, we’ll help you review how you’re using the product. To claim a refund under this guarantee, you’ll need to confirm your request after completing the trial period.

Simply contacting customer support does not trigger any fee or deduction.

If your product is defective, damaged, incorrect, or presents a safety concern, contact us right away: you do not need to wait until the 90 days are over.

3. How to Return Your Product

Email info@lipotek.com before shipping your return and include:

Your order number or other proof that allows us to locate your purchase.
The name and email address used to place the order.
The items involved.
The type of request: a “Toned or Refunded” claim, an early return, a size exchange, or help with a product issue.

We’ll respond within 5 business days with instructions and the address of our U.S. returns warehouse.

For “Toned or Refunded” claims and voluntary early returns, you are responsible for return shipping costs, which are nonrefundable. Returns shipped from outside the United States require international shipping.

For these voluntary return options, you must hand the package over to the carrier within 30 calendar days of receiving your return instructions.

Use a trackable shipping service and keep your carrier drop-off receipt. Wait for our instructions before shipping: the address on the original package may not accept returns.

Defective, damaged, or incorrect products are covered by Section 9. Any applicable legal rights and deadlines remain unaffected.

4. Early Returns

If you would like to return the product before completing the 90 days because you have changed your mind or want to stop the trial, you may request an early return by emailing info@lipotek.com.

Under this voluntary return option, a 20% handling and restocking fee will be deducted from the price you actually paid for the returned items, after discounts and excluding taxes and shipping charges.

We’ll provide a refund breakdown before you ship the return. The product must meet the return conditions in Section 6.

This deduction applies to an early-return refund, not simply to contacting customer support.

It does not apply:

To eligible returns under “Toned or Refunded.”
To remedies you are entitled to for defective or incorrect products, or damage for which we are responsible.
When you exercise a cancellation or withdrawal right provided by law.
When it would conflict with more favorable terms provided at the time of purchase.

Cancellation and withdrawal rights provided by law. If your purchase is covered by a legal right to cancel or withdraw, you may exercise that right within the applicable deadline by clearly notifying us of your decision, including by email. You do not need to complete the 90 days or state that you have seen no improvement. In these cases, the legally required terms and deadlines apply, including those covering returns, refunds, and delivery charges, without an automatic 20% deduction.

5. Size Exchanges

Need a different size? Our customer support team offers a quick size-exchange process.

Email info@lipotek.com with your order number and the size you received. We’ll help you find the right fit and provide exchange instructions, including availability, timing, and any shipping costs before you proceed.

The 20% deduction for early-return refunds does not apply to a size exchange.

If you received a different size from the one you ordered, the incorrect-product procedure in Section 9 applies.

6. Condition of Returned Products

Normal use during the trial is allowed. A product you have tried does not need to be new or unused.

Return the original product together with the controller, cables, and accessories included in your purchase. Items must be cleaned according to the instructions and packed securely to protect them during shipping. You may use the original packaging or suitable alternative packaging.

The voluntary return options described in this policy do not cover damage caused by use contrary to the instructions, modifications, tampering, or accidents after delivery. Normal wear from the trial is not, by itself, a reason to deny a return.

When we receive your return, we check that the items match your order and that all required components are included. We do not assess your physical results.

If we find missing components or an issue that prevents us from completing your refund, we’ll contact you within 5 business days to explain the issue and how it can be resolved.

These conditions do not limit the remedies provided by law for defective or nonconforming products.

7. Bundles, Promotions, and Excluded Products

To receive a refund of the full price of a bundle covered by the guarantee, you must return all devices and accessories included in that bundle, including any devices provided as free gifts.

If you would like to return only part of a bundle, email info@lipotek.com before shipping. We’ll identify the items involved and the refundable amount, taking into account the price you paid and any discounts applied.

The guarantee remains valid when an eligible product is purchased on sale or with a discount code.

Free gifts and free digital bonuses have no separate refundable cash value. You do not need to return free digital content, and we will not charge you for it retroactively.

Consumable products, such as LipoOil, are excluded from the guarantee and voluntary returns only when that exclusion was clearly disclosed before purchase. If the offer you purchased expressly provides more favorable terms, we will honor those terms.

Your legal rights concerning defective, damaged, incorrect, or nonconforming products remain unaffected.

8. Refund Amounts, Shipping Costs, and Processing Times

For an eligible return under “Toned or Refunded,” we refund the price you actually paid for the covered products you return, after discounts, without handling or restocking fees.

Voluntary early returns are subject to the deduction described in Section 4.

For both of these voluntary return options:

You are responsible for return shipping costs, which are nonrefundable.
Any original shipping charges you paid are nonrefundable, unless different terms were provided at purchase or a refund is required by law.
If your original shipping was free, we will not deduct a shipping charge retroactively.
Taxes will be adjusted as required by applicable law.

We do not provide free return shipping labels for these two return options.

We’ll complete our inspection and issue your refund within 5 business days of receiving your complete return that meets the applicable return conditions. We’ll send you an email confirmation.

Refunds are issued to your original payment method. If that is technically unavailable, we’ll agree on an alternative with you. Your bank or payment provider may need additional time for the credit to appear in your account.

If your return package appears to be lost, we’ll help investigate with the carrier. Keep proof that you actually shipped the package: creating a shipping label alone does not prove that the carrier received it.

Any legally required refund amounts, deadlines, and methods remain unaffected.

9. Defective, Damaged, or Incorrect Products

If you receive a defective, damaged, or incorrect product, or experience a malfunction, email info@lipotek.com with your order number and a description of the issue.

We’ll ask for clear photos or a short video of the product to help identify the issue and understand its possible causes. Depending on the issue, we may ask you to show the affected component, the item received, its identification label, or the packaging, if relevant and still available.

We’ll explain which details we need. You are not expected to diagnose the technical cause yourself.

If the issue is not visible or cannot reasonably and safely be documented, let us know. We’ll arrange an alternative way to assess it, which may include inspecting the returned product. You do not need to wear or keep using a potentially faulty product to record a video.

Being unable to document the issue with photos or video will not, by itself, result in a denial of support or remedies provided by law.

This documentation request applies only to assessing defects, damage, or incorrect items. It does not apply to “Toned or Refunded” claims based on a lack of improvement.

You do not need to wait 90 days, and we do not apply the 20% deduction to remedies you are entitled to for these issues.

We’ll address the issue through repair, replacement, or a refund, in accordance with applicable law and any right it gives you to choose a remedy.

If a return is necessary because of a defect or fulfillment error for which we are responsible, we’ll arrange the return at our expense or agree to reimburse reasonable shipping costs.

The shipping-cost exclusions for voluntary returns do not limit these rights.

10. Order Cancellations and Missing Deliveries

To request an order change or cancellation, contact info@lipotek.com as soon as possible. If the package has already been handed over to the carrier, we may be unable to stop the shipment.

We do not charge restocking fees for orders canceled before shipment.

If we cannot ship within the promised timeframe, we’ll let you know and handle any delay or cancellation and refund in accordance with applicable law.

If your order does not arrive, contact us so we can investigate. A tracking status of “delivered” does not automatically result in a denial of your claim. We will not ask you to return a product you never received.

11. Guarantee Use and Abuse Prevention

The “Toned or Refunded” guarantee may be used once per customer. This limit does not apply to rights concerning defective, incorrect, or nonconforming products.

We may verify your purchase, the returned items, and any previous refunds. If there is concrete evidence of fraud, such as altered documents or the return of products different from those purchased, we may deny the claim. We will explain our reasons and give you an opportunity to clarify.

Sharing an address with another customer is not, by itself, evidence of abuse.

If a dispute is already open with your bank or payment provider, we’ll coordinate the resolution to avoid duplicate refunds while respecting your rights and the applicable deadlines.

12. Effective Date and Contact Information

This policy provides additional voluntary benefits and does not exclude or limit consumer rights that cannot be waived under applicable law. If there is a conflict, those rights take precedence.

This version applies to purchases made on or after 6/30/2026, provided it was disclosed before purchase. It does not retroactively change the terms provided for earlier orders.

For any questions about product use, the guarantee, returns, refunds, size exchanges, or shipping, email info@lipotek.com.

Customer support: info@lipotek.com